Terms and Conditions
Please read below terms and conditions carefully before placing your order. You are expected to be fully understood and accepted below terms.
在下單前，請細閱以下條款。顧客下單後，將視為完全明白及接受條款。
Online Store
Our online store operates 24 hours a day. Our working hours is from 11:00 - 19:00, Monday to Saturday and 12:00 - 19:30, Sunday & Public holiday. Orders placed outside this period will be processed the next working day.
When you have placed an order, you will receive an automatic e-mail confirming receipt of your order.
You can cancel/change your order for any reason within 2 days after you have received the order confirmation email. Please contact us as soon as possible if you would like to cancel/change your order, please note that 5% handling fee of the total order amount will be charged.
我們的網站是24小時運作，員工辦公時間為星期一至六 11:00 - 19:00；星期日及公眾假期 12:00 - 19:30。於辦公時間以外提交的訂單將會於下一個工作天處理。
在網站下單後，顧客會收到訂單確認的電郵。
顧客只可於收到訂單確認的電郵後，2天內取消或更改訂單。如需取消或更改訂單，請盡快聯絡我們。以上改動將收取訂單總額的 5%作手續費。
Product Conditions 產品
Please allow -/+ 4cm size tolerance for your sofa / other upholstery products. The size needs to be measured by the widest point.
請知悉梳化或其他布藝軟墊產品可能會存在 +/- 4cm 的尺寸誤差。測量尺寸需以產品最闊位置起測量，如與標示尺寸有 +/- 4cm 或以內的誤差，均屬於正常範圍。
There might be color deviation of the screen display so we strongly recommend you to visit our physical store in person to review the product quality and color.
產品實物與電腦螢幕顯示出來會有色差，我們強烈建議顧客親臨門市參考實體色板。
Our wooden furniture is made by solid wood or combination of solid wood + plywood with natural veneer. Each wood pieces has its own natural wood grain, the pattern of the final products will be different from our sample or photos.
我們的產品是用全實木或半實木(實木+夾板+天然木皮)製成。每件木製產品均有其天然的紋理，且每件紋理都是獨一無二，最終製成品的紋理必定會跟門市或相片不同。
Delivery and Shipping Terms 運輸及送貨
(a) The standard lead-time takes 4-12 weeks for most orders. It is approximate and is dependent on the availability of furniture manufacturer and oversea shipping time.
產品貨期約為 4-12星期，視乎供應商出貨及海外運輸時間。
(b) You are responsible to ensure the ordered product(s) size can pass all the entrance doors, elevators and corridors, etc.
顧客需確保下單的產品尺寸可通過所有出入口通道、升降機及走廊等。
(c) After signing the delivery note, the product(s) are confirmed as completely inspected and handover to you.
顧客在收貨時需檢查清楚貨物，在收貨人簽署送貨單後，貨品將視為已完成檢查及收貨。
(d) WOODIFY Living Limited shall not be liable for any loss or damage(s) to customer’s home caused by furniture delivery. Please make sure there are enough protection to your home and household products.
在送貨前，顧客需先行做好場地保護及將易碎品搬開。任何送貨途中造成的場地破損，本公司將不會作出賠償。
Returns and Refunds 退貨及退款
You are required to inform us through e-mail within 2 days after receiving the product if returns/refunds is needed. Explanation together with supporting photos for substantiation shall be provided.
如需退貨或退款，顧客需要在收到產品後的2天內聯絡我們，並附上產品照片及退貨原因。
If we accept the refunds, it will be paid back within 14 working days after receiving the item(s) at our warehouse.
如我們同意退款，款項將會於我們收到貨品後的14個工作天內盡快退回給顧客。
All return orders will not be accepted to the following conditions:
我們不接受以下的退貨/退款原因:
- Color deviation between the screen display or sample and physical product(s)
產品色差問題 - Unsatisfactory of Natural wood grain or pattern
不滿產品的木紋或其他紋理 - All tailor-made item(s) products (including color, size) are manufactured specifically, they are not allowed for cancellation, return or refund.
所有根據顧客尺寸、顏色要求而度身訂做的產品 - The ordered item(s) do not fit to the interior furniture layout
產品與室內設計不匹配
Remarks: All delivery transportation fees are non-refundable
注意: 所有退款不包括運費